Overview
This Refund & Cancellation Policy applies to the Premium Membership subscription (₹499 / 1 Year) purchased on PharmD Guru (app.pharmdguru.com). Please read this policy carefully before subscribing. Membership is purchased through a secure checkout page opened in your device’s browser, operated by our payment partner Razorpay. This purchase is made directly with us and is not processed through Google Play — Google Play’s own refund process and policies do not apply to this purchase.
Subscription Cancellation
You may cancel your auto-renewal or future subscription at any time from your Account dashboard. Cancelling your subscription stops future billing but does not automatically entitle you to a refund for the current active subscription period, except as described below.
Refund Eligibility
We want you to be satisfied with PharmD Guru. If you experience a technical issue that prevents you from accessing premium content, or if you were charged in error, you may request a full refund within 7 days of your purchase date by contacting our support team. Refund requests made after 7 days from the date of purchase will not be eligible for a refund, as access to digital study content is considered used once granted.
How to Request a Refund
To request a refund or report a billing issue, please contact us via the details on our Contact Us page with your registered email address and payment reference/transaction ID. Our team will review your request and respond within 3–5 business days.
Refund Processing Time
Approved refunds will be credited back to your original payment method within 5–10 business days, depending on your bank or payment provider.
Non-Refundable Circumstances
Refunds will not be issued for change of mind after the 7-day window, partial use of the subscription term, or violation of our Terms & Conditions resulting in account suspension.
Contact Us
For any refund, billing, or cancellation queries, please reach out via our Contact Us page.